What are the recommended system requirements to run Powow web application?

1. Microsoft Windows® XP or later
   • 2.33GHZ or faster x86 compatible processor
   • Internet Explorer 7.0, Mozilla Firefox 4.0, Google Chrome, Safari 5.0, Opera 11 or later
   • 128MB of RAM; 128MB of graphics memory
2. Mac OS X 10.6 or later
   • Intel Core Duo 1.33GHZ or faster processor
   • Safari 5.0, Mozilla Firefox 4.0, Google Chrome, Opera 11 or later
   • 256MB of RAM; 128MB of graphics memory

Does my computer need to have Flash® Player installed?

As Powow is a flash based web application, you will need to have Adobe™ Flash® 10.3 or better installed.

Get the latest Free Adobe™ Flash® player here.

How can I host a meeting?

1. Log in to Powow
2. Click on the Meeting Scheduler icon (this is the 1st icon in the left-hand-side navigation)
3. Click on the 'New Meeting' button which is located on the bottom-right-hand-side
4. Fill out the form, and similarly go through the tabs, once you're done, click on the 'Save Meeting' button.

Why can't I host a meeting?

You may not have the correct permissions, they are set by the Powow Administrator. If you'd like to change this, you'll need to get in touch with the Powow Administrator.

I'm a new customer, is there a step-by-step guide to help me set up my account?

The registration process is quite intuitive and simple. Please follow these basic instructions;

1. Navigate to the Powow web application using an appropriate internet browser.
2. Click on the second icon on left-hand-side navigation, this is the 'Register' button.
3. Fill out the form.
4. Follow the rest of the instructions, and make sure you validate your email address by clicking on the link of the automated email which will be sent to you during the registration process.
5. You will now be ready to use Powow.

Can I make changes to a meeting which I have created?

Yes, of course, simply navigate to the Meeting Scheduler (while logged in to Powow), find the meeting you'd like to modify and click on the 'Edit' button on the right-hand-side of the meeting name, and feel free to edit the meeting as you like.

Why are users not able to join the meeting I am hosting?

Either the meeting you are hosting is a Private type meeting and the user has not been invited, or alternatively the user's account has been suspended.

Can I talk in a meeting that I am not hosting?

You can make a request to speak whilst in a meeting. The meeting host is required to approve your request, in which case you may be granted audio only, or video and audio speaking rights.

My Webcam and/ or Audio does not work?

We have gone to great lengths in order to make the identification of your computer devices (microphone and webcam) quite automated. However if you still have issues regarding your Microphone or Webcam, please do the following

1. Click on the 'Device Settings' button in the left-navigation while logged in to Powow
2. Select the devices on your computer that you would like to use and click on the 'Save'

Can I run other computer programs while using the Powow web application?

Yes, however we suggest not to run any unnecessary programs to ensure your computer has sufficient resources in order not to slow down Powow, and also make sure your internet connection is not in use or otherwise heavy demand for back ups, program updates, antivirus updates etc. as this can restrict/ limit your bandwidth and ultimately affect the conference room quality of service.

Does this service require many system resources?

Naturally, online video conferencing of any variety requires a modern capable computer. Powow has been code optimised to run as efficiently as is possible and will perform fine whilst multitasking, running in power save modes, or on low end modern computers. That said, Powow will load a little faster, respond a little quicker, and run a little happier when used on a high end computer with a powerful processor, plenty of memory, and few applications vying for attention.

How do I update this software?

Powow automatically checks for updates each time you start the application.

Powow will not start/ open?

Assuming your internet connection is available, the next possibility is that the web server that is hosting Powow is down. If this is the case, you should see an error message to this effect.

Close the web browser and try opening Powow again, if you still cannot access the application then proceed to contact support.

I can't hear or see the meeting host, but I know the meeting has started?

The video host can start a meeting without publishing their video or audio stream. You may use the 'chat' functionality in order to communicate to other users that are present in the meeting.

Why does Powow crash?

Close the web browser and try opening Powow again, if the application continues to crash, then proceed to contact support.

Why can't I control the meeting content?

The meeting host must give you Face-to-Face in order for you to be able to control the meeting content.

Do I need a headset to use Powow?

Powow has the latest echo cancellation technology and any standard microphone and speakers can be used. We recommend the use of a headset in a noisy environment but this is optional.